Returns - Refunds - Exchanges
📋 Order Policy
We value the trust you place in us when placing a order.
Cancellation & Refunds
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You may cancel your order at any time prior to shipment.
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Cancellations made before the order ships are eligible for a 100% refund to the original payment method.
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No fees or penalties apply to order cancellations made prior to shipment.
⏰ Once a order item has shipped, it is subject to the standard Return Policy outlined herein.
🔄 Returns
We want you to be confident in your FreezeFrame® purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a refund, subject to the conditions below.
Return Eligibility
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Items must be unused.
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Items must be in original condition.
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Items must be returned in original packaging.
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Proof of purchase is required.
Returns that do not meet these conditions may be refused or subject to a restocking fee.
Non-Returnable Items
The following items are not eligible for return:
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Used bags.
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Products damaged due to misuse or improper use.
Return Authorization
Before sending any item back, you must request a Return Authorization (RA).
To request a return:
⚠️ Returns received without prior authorization may be refused.
💰 Refunds
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method.
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Return shipping costs are the responsibility of the customer unless the return is due to our error.
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Original shipping charges are non-refundable.
Please allow 5–10 business days for processing after receipt.
🔄 Exchanges
We accept exchanges for:
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Incorrect items received.
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Manufacturer defects.
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Shipping damage.
If your item arrived damaged:
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Notify us within 7 days of delivery.
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Provide photos of the packaging and product.
We will provide instructions for replacement.
⚙️ Damaged or Defective Products
If a product is defective due to manufacturing:
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Contact us promptly.
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Provide order number and clear photos.
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We will determine whether a full replacement is appropriate.
Order Cancellations
Orders may be canceled prior to shipment. Once shipped, the order must follow the return process outlined above.
📦 Shipping Responsibility
Customers are responsible for:
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Ensuring correct shipping address at checkout.
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Return shipping costs unless due to our error.
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Proper packaging for returned items.
FreezeFrame® is not responsible for returns damaged in transit due to inadequate packaging.
💼 Bulk & Commercial Orders
Large-quantity or wholesale orders may be subject to different return terms. Please contact us prior to ordering if you have questions.
📞 Contact Information
📧 support@FreezeFrameBees.com
☎️ 877-848-5818
FreezeFrame Returns
1600 Olive Chapel Rd, Ste 600
Apex, NC 27502 - USA - Earth
